Refund policy

REFUND POLICY

We offer a 30-day satisfaction guarantee.

If you are not happy with your order, please contact us within 30 days of receiving your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

For hygiene and safety reasons, items that have been used with food, treats, or pets cannot be returned unless they arrived damaged or defective.

To start a return, please contact us with your order number and a short description of the issue.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do our best to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved. If approved, your refund will be processed back to your original payment method.

Please note that it may take a few business days for your bank or payment provider to process the refund.